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1-Hour Delivery Window

Having a 1-Hour Delivery window is a critically important part of the installation process. We provide a 1-hour delivery window so that you don't have to wait around all day and makes it easy to plan your day around receiving your equipment. We arrange our deliveries 7 days a week to tailor to our customers schedules. We have an experienced team of assemblers and installers to handle any job.

Your Fitness
Equipment is supported by the Talented Sparks Fitness Service Team

  • Up or down stairs is not a problem for us. We install your equipment in the room of your choice
  • In-House fitness equipment Service Technicians.  
  • Same-Day Delivery Available (contact store for details)
  • Best selection of fitness equipment to try before you buy
  • We dispose of all packaging materials and pick up old equipment from you upon delivery. 
  • Experienced team knowledgeable on all types of fitness equipment
  • Quality brands that are exercised around the world

Flexible Delivery Options

We base our services on your preferences, suited to your needs.

When you choose Sparks Fitness Equipment to deliver, setup, install you don't have to worry about any behind the scenes work. You decide what level of service best suits you best.

White glove delivery – Service includes room-of-choice delivery, unpacking, standard assembly and installation, debris removal and removal of old merchandise

Customer Pick-Up – Customer can request the product be built at the store for customer pick-up.

Room of choice delivery – The product is brought into the specified room

Standard delivery – Service includes room-of-choice delivery, unpacking, simple installation and debris removal

Curbside delivery – The product, in a carton, is placed in front of the building, near the curb

Quality Equipment

Service Department

Our service techs 

A dedicated last mile arrangement offers many advantages over in-house management. Every aspect – delivery, assembly, installation, consumer touch-points and feedback – is overseen by our local market experts and facilitated by our technology.

Complimentary in-house training session

Knowledgeable Staff – Our team will help you find the best equipment to help you live a healthy lifestyle

In-Home Training Session – Setup an appointment with our staff for one of our experts to come out to your house and show you how your equipment works

Service – Schedule routine service through our store directly

Customer Service - We appreciate your feedback as it helps us improve our service and equipment we offer

 
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No Interest Financing

Online and In-Store Customers: Affirm is our online financing partner. Affirm allows you to prequalify online instantly, and continue your online purchase using the financing options you qualified for. You can pre-qualifying directly on the product or during checkout.

In-Store Customers: For our in-store customers we have a special financing program provided by Synchrony Financial that offers attractive 0% options exclusively for in-store customers.

If you need any assistance or have questions feel free to contact us a store below and a Sparks Team Member will assist you.

Reno-Sparks Retail Store
1007 Greg Street
Sparks, NV 89431 USA
Phone: (775) 686-6115
Email: reno@sparksfitness.net

Dallas-Addison Retail Store
14733 Inwood Road
Addison, TX 75001 USA
Phone: (214) 919-3060
Email: addison@sparksfitness.net

Delivery, Installation & Setup

Online Purchase: A Sparks Team Member will reach out to you via phone or email to confirm your order and set a 1-hour delivery window with you.

In-Store Purchase: Sparks Team Member will offer you a 1-hour delivery window at the time of purchase.

This isn’t our first rodeo, Sparks Fitness is no stranger to delivering fitness equipment to your home or gym.
Our staff will ask you, “who, what, where and how” questions when scheduling with you and provide this information to our delivery team so they can deliver to your home properly.

How does this work?
Step 1: Your equipment is unboxed from the packaging and assembled in our designated equipment assembly zone by our In-House Trained Professionals. This team is responsible for calibrating, tuning and testing your equipment to ensure the highest quality and performance.

Step 2: Your equipment is securely loaded into our own delivery vehicle which has an enclosed cuboid-shaped cargo area. Our delivery vehicle is also fitted with a 5,000lb rated lift gate to ensure we can delivery any order.

Step 3: Once our In-House Delivery Team arrives they will Install & Setup your equipment in the room of your choice and remove any packaging materials upon their departure..

Delivery

Upon order confirmation, Our online department will be contacting you via phone or email to confirm your order has been shipped. We also provide additional services to assistance you with receiving your order. Contact the online shipping department for a list of available services in your home or commercial address.

What is ‘Traditional Online-Only’ Price?

When we feature a ‘Traditional Online-Only’ price on gym flooring products, this price represents the estimated price that other online gym flooring retailers charge for similar-quality product.

Almost all online-only retailers show a low price on the product page but add anywhere from $100-$1,000+ dollars for freight when you add the product to checkout. Online-only retailers do not allow customers to pick up their flooring if they don't want to pay for shipping. 

At Sparks the price you see on our website is what you will pay in store or online, no hidden fees. This way we are able to offer the lowest prices on quality gym flooring because our customers can choose what is best for them; either free in store pick up, local delivery or installation options. This way our customers can maximize on savings while not sacrificing on quality. 

We research prices across the industry to ensure these retail prices represent realistic competitor pricing, but we encourage our customers to conduct their own individual research.

Keeping you and our employees safe

Our Team will be following all CDC and government recommendations on protective gear such as face masks and gloves, social distancing, and sanitization.

Contact Sparks Team Member

Here's how it works:

  • During checkout, choose Store Pickup and select your store
  • We'll show you an estimated pickup date
  • Place your order and wait to receive a "Ready for pickup" email (this is a separate email from your order confirmation)
  • Bring your ID, credit card and order number to the store and pick up your items
  • We'll hold your items at the store for 5 days; if you don't make it in by then, we'll cancel the order and refund your method of payment
  • If you can’t pick up your order within 5 days and you don’t want it to be canceled, let store staff know

Bring to the store:

  1. Your government-issued photo ID
  2. The credit card used for the purchase (if a credit card was used)
  3. Your order number

At the store:

  • Some stores have reserved parking spaces for Store Pickup — they're right up front
  • Inside, look for the Store Pickup sign at the front of the store, or ask the Sparks staff at the door to point you in the right direction

A few more things to know:

  • There’s no charge for Store Pickup
  • Products may be larger than expected due to their packaging; please keep this in mind when considering what vehicle you use to pick up your order
  • Allow extra time to pick up large items like Dumbbell & Home Gym Packages and Bigger items
  • Virtual and one-time-use credit cards cannot be used for Store Pickup

Pre-orders:

Pre-ordered items will be available for pickup on or after their release date.

Contact Sparks Team Member

Contact Sparks Team Member

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