We want our customers to be fully satisfied with every item purchased from https://www.sparksfitness.net/. Our goal is to make an exchange or refund as fair and easy as possible.
With the original sales receipt, returns will be accepted for refund in like-new condition within 15 days of purchase less a 20% re-stocking fee and labor costs incurred on residential products only (products used in the home). Products used in a commercial setting are not refundable. The item must be returned in its original packaging and with all accompanying manuals, parts, and accessories. For items shipped, the customer will be responsible for the shipping charges for the return of the product. If approved, returns must be shipped back within 10 days of the RMA approval date. Otherwise your return is subject to refusal and the transaction will not be refunded including all shipping related costs.
Returned items are refunded at the original purchase price, plus applicable sales tax, in the original method of payment. Customers who paid by cash will be refunded by a company check from Corporate Headquarters within 30 days. Unfortunately, we cannot refund original delivery & return pick-up handling charges.
All sales of products that are special ordered at the client’s request are final and are non-refundable.
For all merchandise accepted by Sparks Fitness for return, exchange, or cancellation, you agree to pay a reasonable restocking fee to be determined by Sparks Fitness.
All sales are considered final on the following items which are not returnable/refundable: special-ordered products, clearance items, floor models, discontinued products, and commercial cardio and strength products.